Two-Factor Authentication (2FA)
info
Two-Factor (2FA) is an identity and access management security method that requires two forms of identification to access your Realworks account.
We have implemented this process to help safeguard and protect your personal data and information.
Check out our video tutorial or read the step-by-step instructions below!
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Authenticator appBefore you begin the 2FA setup process in Realworks, please download an Authenticator app to your mobile device.
We recommend one of the following:
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Microsoft Authenticator📱 Android version HERE
📱 iOS version HERE
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Google Authenticator📱 Android version HERE
📱 iOS version HERE
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Enable 2FAClick on your
Agency Name
in the bottom left corner.Select the
User
tab.Navigate to the bottom of the dialog box and click
Enable 2FA
- Follow the prompt in the
Two-Factor Setup
dialog box to obtain yourOne-Time Password (OTP)
note
You must scan the QR code and enter the OTP generated by your authenticator app for that code. If you leave the Two Factor Setup area without entering the OTP you must re-scan the new QR code generated when you return.
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Configure the Authenticator Appauthenticator app process
Open the
Authenticator
app on your mobile device.Tap
Add Account
OR theplus (+)
icon.Choose
Scan a QR Code
, and scan the QR code displayed in Realworks.The app will generate a 6-digit verification code linked to your Realworks account.
Please continue to Step 5.
- Enter your
OTP
into the field then clickVerify
- A success notification will appear confirming
2FA
has been enabled
- Under the
User
tab, Two-Factor will now readenabled
- Click to finalise.
- When you login to Realworks in the future, you will need to enter your OTP.
Lost your authentication device?
If you lose your phone or device that has your authenticator app on it, please contact our support team at ask@reiq.com.au or via our Contact page.
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Disable 2FAClick on your
Account Details
in the bottom left corner.Select the
User
tab.Navigate to the bottom of the dialog box and click
Disable 2FA
- Enter your
OTP
into the field then clickConfirm
- A success notification will appear confirming 2FA has been disabled
- Under the
User
tab, Two-Factor will now readEnable 2FA