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Two-Factor Authentication (2FA)

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Two-Factor (2FA) is an identity and access management security method that requires two forms of identification to access your Realworks account.

We have implemented this process to help safeguard and protect your personal data and information.

Authenticator app#

Before you begin the 2FA setup process in Realworks, please download an Authenticator app to your mobile device.

Please ensure you're downloading the official and free versions of these apps, we recommend one of the following:

Microsoft Authenticator#

📱 Android version HERE

📱 iOS version HERE

Google Authenticator#

📱 Android version HERE

📱 iOS version HERE

Enable 2FA#

  1. Click on your Agency Name in the bottom left corner.

  2. Select the User tab.

  3. Navigate to the bottom of the dialog box and click Enable 2FA

Enable Two-Factor Authetication

  1. Follow the prompt in the Two-Factor Setup dialog box to obtain your One-Time Password (OTP)
note

You must scan the QR code and enter the OTP generated by your authenticator app for that code. If you leave the Two Factor Setup area without entering the OTP you must re-scan the new QR code generated when you return.

Access your OTP via QR code

Configure the Authenticator App#

authenticator app process

  1. Open the Authenticator app on your mobile device.

  2. Tap Add Account OR the plus (+) icon.

  3. Choose Scan a QR Code, and scan the QR code displayed in Realworks.

  4. The app will generate a 6-digit verification code linked to your Realworks account.

Please continue to Step 5.

  1. Enter your OTP into the field then click Verify

Verify 2FA with OTP

  1. A success notification will appear confirming 2FA has been enabled

Confirmation 2FA is enabled

  1. Under the User tab, Two-Factor will now read enabled

Confirmation 2FA is enabled

  1. Click to finalise.

Save 2FA account settings

  1. When you login to Realworks in the future, you will need to enter your OTP.

2FA prompt for OTP at login

Lost your authentication device?

If you lose your phone or device that has your authenticator app on it, please contact our support team at ask@reiq.com.au or via our Contact page.

Disable 2FA#

  1. Click on your Account Details in the bottom left corner.

  2. Select the User tab.

  3. Navigate to the bottom of the dialog box and click Disable 2FA

Disable Two-Factor Authetication

  1. Enter your OTP into the field then click Confirm

Confirm disabling 2FA with OTP

  1. A success notification will appear confirming 2FA has been disabled

Confirmation 2FA is disabled

  1. Under the User tab, Two-Factor will now read Enable 2FA