Multi-Factor Authentication (MFA)

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Multi-Factor Authentication (MFA) is an identity and access management security method to help safeguard and protect the user’s personal data and information.

MFA grants access to agency users only once they have successfully completed the 2FA identification process - only Realworks Principal Users can enable/disable this feature.

Once enabled, there is a 3-day grace period for users to complete the 2FA identification process within their account.

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Enable MFA

1. Navigate to Account Details in the sidebar.

   

2. Select the Agency tab.

   

3. Navigate to the Settings at the bottom of the page.

4. Click the Account MFA checkbox to enable agency wide 2FA.

5. Click Save.

   

6. A success notification will appear to confirm MFA has been enabled

   

7. Once enabled, a shield icon will appear in the Users tab next to those with 2FA enabled.

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Once enabled, users within the agency have a 3-day grace period from their next login to action the 2FA within their account.

Disable MFA

1. Navigate to Account Details in the sidebar.

   

2. Select the Agency tab.

   

3. Navigate to the Settings at the bottom of the page.

   

4. Click the checked Account MFA to uncheck it, disabling agency wide 2FA.

5. Click Save.

   

6. A success notification will appear to confirm MFA has been disabled.