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Principal User Management

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Only Principal users can temporarily disable Two-Factor Authentication (2FA) for non-principal users in their agency.

Check out our video tutorial or read the step-by-step instructions below!

Disabling 2FA for Non-Principal Users#

  1. Navigate to the Users tab in the left sidebar.

  2. Double-Click the User profile from the users list.

Search for Non-Principal User from User page

  1. Uncheck the Two Factor setting within the Settings section.

  2. Click Save at the top right of the screen.

Uncheck 2FA Setting for Non-Principal User

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The user will now be able to login without 2FA, and will be prompted to reenable.